My account keeps saying it's full - but it isn't

I see, thanks for checking. 

Would you mind confirming that you also have the same Dropbox account linked to your computer, as on the Dropbox website?

To check that, click on the Dropbox icon in your system tray, then on your initials/profile pic, then on 'preferences' and then on 'account'.

Do you see the same email address as here?

Yes, it's the same.  Where are "regular files" hidden?  That is what is taking up space, but I can't find them

Hi SOpp, and sorry for jumping in here. 

In general, your regular files include any content that’s not shared with anyone else (you’d be seeing these files on your All files tab and your Backup page).

There are no files in either of those tabs but my account says I'm full and it is regular files.  There are files somewhere in the background that is filling my dropbox and we cannot find them.  Can you find them?

Hey SOpp, sorry to jump in, but could you send us a screenshot of your account's plan tab to check your quota breakdown?

I have sent this several times.

Hey again, SOpp!

Do you mind if we open a ticket for you instead, and investigate this further? 

If that’s OK, we can message you directly to the email address that’s linked to your Community profile here.

You’re all set! 

When possible, please reply back to my email and we’ll check this together.

Dears,

I recived this messege on my dropbbox (your dropbox is full) but when I select all the foldes I have on Dropbox it's less than 3G and the total space i have on Drobox 3.75gb, but when i check my account I recived I have 14.2 GB  !! but I really don't know where's these files !! i can't find it

Looking forward to hearing from you

Kind Regards