Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.
364 Replies
Replies have been turned off for this discussion
- Mark
Super User II
Have you enabled Backups?
Thank you very much
My Dropbox is pretending to be full. Though I only use a bit over 1 GB of storage. There seems to be some sort of hidden folders in my Dropbox that are taking up storage. I can't delete these. These Folders contain most likely an automatic backup of my external hard drive. How do I delete these hidden files. The folder name starts with "/transcend" (name of my external storage). Dropbox actually shows the files in the online-version when I type in /transcend in the searchbox
Can u help?
thanks a lot
ok its done i think i found my mistake
dropbox shows i have proven 8 gb of 2 gb. in dropbox are 300 MB . what is the problem ???
- Rich
kevin32 wrote:
dropbox shows i have proven 8 gb of 2 gb. in dropbox are 300 MB . what is the problem ???
You likely have the backup feature enabled. Check your Backups page.
I was getting synch errors and you need to upgrade emails from Dropbox starting 3 months ago. Ignored, until I needed to upload about 100M of pics. When I click my initials to get account info, it displayed "Using 2.43 GB of 2 GB storage". So i went in and deleted basically everything that I uploaded and some videos an outside party joined into my account. I then went and permanently deleted the files I uploaded (which was about 2G). The Using 2.43GB message at the top did not change, even after I logged off and logged on. What am I misssing here?
- Mark
How long ago did you delete them? It can take a few hours to update.
Also, just for info, deleted files dont use quota, so, permanent deletion is not necessary.
Deleted them about 23 hours ago
For some reason, it took longer as the error message is now gone. Not sure if there is a way to tell what percentage of the allotted storage I am using, but I am under the limit now
