My account keeps saying it's full - but it isn't

Hello everyone!

I use drop box to sync journal articles between my desktop and my laptop, which uses about 500mb of space. My dropbox account has 5.75gb account.

After reconnecting Dropbox (for some reason it signed me out, i mistakenly said yes to letting it back up my documents folder which filled the space to 15gb, well over my limit). I've attempted to rectify the problem (at this point there are no backups, no folders or files are shared, nothing showing on drop box locally or online outside of the 500mb of journal articles) I even unlinked all my devices. But the problem remains it believes i have 15gb of storage used when I don't. Anyway to fix this, otherwise I'll need to drop dropbox and use something else!

My dropbox folder is empty. I have other users who have shared their folders with me, and yet I'm now being told by dropbox I've maxed out my 2GB and can't access anything anymore. I'm super frustrated with this. My own folder is empty, why does DropBox include anyone elses folder that they've shared with me, I would have thought what they shared with me would be their folder capacity not mine? 

I came here to ask the same question. Someone sharing something with me, they have obviously paid for that storage. I just want to download the shared file.

Dropbox has stopped working as it says I have exceeded my storage limit.  I have completely permanently deleted all content e.g. files, shared folders, photos and have checked Events to see if I have missed anything.  I have then logged off and reopened my account however the message is still there that I have exceeded my storage limit despite there being absolutely nothing stored. How can I get my account working again??

I'm in the same situation as you so don't have an answer. One other thing to check is if you have any backups from an external device or a backup of your desktop/download/documents etc. Other than that, I'm also waiting for an answer on this.

Hey elsar, thanks for reaching out to the Dropbox Community.

Can you please send us a screenshot of what you see in this page?

Thanks in advance!

Hi Hannah,

Here's the screenshot, as you can see no backups!

Hi elsar, and sorry for jumping in. 

In case you haven’t done so already, can you please go to your All files page and calculate the size of any files/folders that may be located there? What’s the size of the largest file/folder that you see?

Hi Nancy, the largest folder i can see in all files contains the journal articles it is 462mb, the rest of the files combined amount to less than 30mb.

It's really quite confusing.

Thanks for checking, elsar; I appreciate it. 

I checked our system in the meantime, and from what I can see, one of our agents opened a ticket for you and our advanced team is handling your case at the moment. 

Since they have more account visibility than we do over here on the forum, I’d suggest continuing with them directly. It looks like they’ve sent you some steps to try as well, so please let them know when you’ve followed them and they’ll take it from there.