My account keeps saying it's full - but it isn't

Have you enabled Backups?

www.dropbox.com/backups 

Thank you very much

My Dropbox is pretending to be full. Though I only use a bit over 1 GB of storage. There seems to be some sort of hidden folders in my Dropbox that are taking up storage. I can't delete these. These Folders contain most likely an automatic backup of my external hard drive. How do I delete these hidden files. The folder name starts with "/transcend" (name of my external storage). Dropbox actually shows the files in the online-version when I type in /transcend in the searchbox

Can u help?

thanks a lot

ok its done i think i found my mistake

dropbox shows i have proven 8 gb of 2 gb. in dropbox are 300 MB . what is the problem ???

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kevin32 wrote:

dropbox shows i have proven 8 gb of 2 gb. in dropbox are 300 MB . what is the problem ???

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You likely have the backup feature enabled. Check your Backups page.

I was getting synch errors and you need to upgrade emails from Dropbox starting 3 months ago.  Ignored, until I needed to upload about 100M of pics.  When I click my initials to get account info, it displayed "Using 2.43 GB of 2 GB storage".  So i went in and deleted basically everything that I uploaded and some videos an outside party joined into my account.  I then went and permanently deleted the files I uploaded (which was about 2G).   The Using 2.43GB message at the top did not change, even after I logged off and logged on.   What am I misssing here?  

Hi stevewdavis10 

How long ago did you delete them? It can take a few hours to update. 

Also, just for info, deleted files dont use quota, so, permanent deletion is not necessary. 

Deleted them about 23 hours ago

For some reason, it took longer as the error message is now gone.  Not sure if there is a way to tell what percentage of the allotted storage I am using, but I am under the limit now