My account keeps saying it's full - but it isn't

I give up. I think Dropbox is NOT compatible with windows 11 or that is a total waste of time.

One very p!!sed off customer   

Hi Mike673260, I’m sorry to hear you’re having this issue.

If your Dropbox account gives you an error message saying it’s full, this shouldn’t be related to your device’s OS. 

Did you have computer backup enabled on your Dropbox account at any given point perhaps?

We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already.

The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to disable your Dropbox Backup here, and you can remove shared folders using these instructions .

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

Hi Mike673260, thank you for your patience! 

It'll be of great help if you let us send you an email, in order for us to have a closer look into this? 

Do I have your okay, in order for me to reach out? 

Let me know!

Hi JavierAutos, thank you for your patience! 

It'll be of great help if you let us send you an email, in order for us to have a closer look into this? 

Do I have your okay, in order for me to reach out? 

Let me know!

Dear Megan: thanks! I already solved the issue. What I may suggest is a step-by-step tutorial of what somebody must do to empty one's storage room and for that to be acknowledged by Dropbox and reflected on one's account. I don't know whether it's just an impression or a fact, but every single detail of the solution procedure seems to indicate that Dropbox does NOT want us to empty the box so that the only option remaining is for us to pay for additional space. In the era of transparency that's not good advertising for Dropbox. If they offer free space they should respect that decision, at least for those who registered ages ago. Of course they are free to do what they want but if it's not transparent... Thanks again!

i have aBasic account with 15gb of storage
Recently i had to share some big files so ive upgraded to the 2TB accounts.
Now that i dont nead that space i roll back to the Basic acount, with 15Gb
The problem is that Dropbox says my acount is full, its says im using 152GB, but i only have 8gb of files.
Ive tryed to delet all files to see if it solved the problem, but it didnt, and now i cant put the files back, because it doesnt sync...

Hey there, Rui Bandeira, let's jump right into this! 

As a first step, can you check your plan page, and let me know what it reports there? Did you also remove any shared folders, that could potentially be taking up space on your account?

Or perhaps you have backup enabled. Can you check all three, and let me know what you see there? 

Let me know more!

Hi Megan

On the Plan page i see im back on the Basica plan with 14.5Gb and it also says im using 156GB 😮

On the Shared folders i do have some shared folders but i cant delet them, or remove myself from the shares, but never the less i dont think that the share folders make 156Gb of files

Hi Rui Bandeira, it sounds like you might have a Dropbox Backup enabled, have you tried checking this page like my colleague suggested?