My account keeps saying it's full - but it isn't

Hello. As far as I can tell, my dropbox account storage is completely empty, yet is shows 0.88GB used. I have checked shared folders, deleted folder, etc and all show empty. Can someone help me troubleshoot this?

Hey markstrode! 

Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

@nancy you're a boss! There was a partially deleted backup hiding in the deleted backups folder.  Forever in your debt.

Glad to hear that helped, markstrode! 

If you need something else, don’t hesitate to ping me.

Hello everyone.

Could you help me. 

I am getting a notification "Your Dropbox is full and has stopped syncing" even though, I don't store ANY files or folders in my account.

Though I am in a team shared folder which is 4 Gb. Might it be an issue?

My team says that everything is ok with their access and I don't need to buy more space.

I can't upload files whereas I can see everything and download.

Hey Ekaterina Malakhova, welcome to our Community! 

Just to clarify, do you use a Basic, free account or are you part of a team? You can check your plan page here. 

Provided you're using a Basic account, then a 4GB shared folder, would clutter the account's storage space, therefore it would make sense that you're out of space. Essentially, since the folder exists in both accounts, it's not just your team that would need space. 

You'd both need space to edit, and make changes.

Let me know if you have any questions!

I found out, that "Used space" does not reflect reality. Even after deleting all of the files it says 4.76 GB of 11.38 GB used. Web version of Dropbox does not show any files too. What is taking my space? 

Hi pvlkohout, let's jump right into this! 

Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. 

Let me know if you need anything else! 

My dropbox is out of space, I have deleted all the file, but it still show out of space.

so I found out that there are so many photos in my dropbox, all of them are not uploaded by me.

I even found that the picture is not taken from me. I have no idea where these photo came from. 

Moreover, i can't not either download it or delete it.  but all the picture can be open on the dropbox website.

can anyone tell me how to download it and delete it ?  Thanks.

Hey Kenny C, thanks for reaching out to us today.

Is it possible that you have any shared folders taking up your space, or you had previously enabled our backup feature?

If you check your backups page here, what do you see?

Can you take a look at Iliana's reply here, to see if the info there is helpful?