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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.
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My issue is I get a message that I am: Out of space - 4.98 GB used BUT I can see NO files when I log on. I USED to see 4 DELETED files, but no longer see ANY files.
Please tell me what I am supposed to do in order to use my account.
Thanks,
John
- Megan
Dropbox Community Moderator
Hi tonyusna60, let's jump right into this!
I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right?
Let me know more!
Le mie cartelle archiviate in DROPBOX assommano a 2.94 GB.
Il sistema invece mi segnala continuamente “Effettuare upgrade per ottenere più spazio, 15.3 GB di 15.8 GB di archiviazione utilizzati”.
Non so come venirne a capo, chiedo aiuto.
[Informazioni personali rimosse secondo le linee guida della comunità]
- Rich
Super User II
Battista Granato wrote:
Il sistema invece mi segnala continuamente “Effettuare upgrade per ottenere più spazio, 15.3 GB di 15.8 GB di archiviazione utilizzati”.
- I have gone through and have deleted/trashed a whole lot of files since it has told me that I’m “over the limit”. Just for them to say I’m still over. Even though I haven’t added a single thing. Only have subtracted. Is this because I need to do something more on backend? Or just a **bleep**ty company that traps you into paying more and more even though they aren’t actually offering any more than before!
- Hannah
Hey Banjist, thanks for reaching out to us.
Is it possible that you're a member of any shared folders that might be taking up your space?
Or perhaps you've enabled the backup feature? Check your backups page for any files as well.
yes it was the backup on my Mac that did it.
I have the same issue with my 2.0GB free account. My dropbox is still syncing. I deleted everything except for a single small file. I immediately got another "not syncing" email! I think Dropbox is trying to get rid of all the free accounts so they can make it a paid-only service! This is an underhanded marketing tactic to make us pay something - and increase their revenue. I have Microsoft Office with 6TB of space and a 400GB Proton Drive. Time to let Dropbox go! But we should market their "Free for no one" tactics to bruise their ego a bit ...
My free account is full but won't release space when I have deleted files, so I can receive a file from someone else.
I don't use it often enough to pay. Can you help
- Rich
Vivien3 wrote:
My free account is full but won't release space when I have deleted files, so I can receive a file from someone else.
Have you checked your Backups page?
