Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

Hello again,I just wanted to confirm that my problem is solved, it was the backup. It took a lot of effort to find out.I wonder, however, why the operators cannot inform the users, even when they ask, what the storage space is filled with.Why are users not informed explicitly and without being asked in the settings where the storage space is being used up? More clarity would be in the interest of the user.Instead, expensive upgrades are immediately recommended.Honni soit qui mal y pense

Have you also deleted any Backups? www.dropbox.com/backups ?

Dropbox has stopped working as it says I have exceeded my storage limit. I have completely permanently deleted all content e.g. files, shared folders, photos and have checked Events to see if I have missed anything. I have then logged off and reopened my account however the message is still there that I have exceeded my storage limit despite there being absolutely nothing stored. How can I get my account working again??

Hey markstrode! Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

Hi @frot, thanks for bringing this to our attention. Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? This will help me to assist further!

My account keeps saying it's full - but it isn't

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mnjawala
New member | Level 2
3 years ago

My dropbox basic account shows that is full. But i only have one shared folder which is 758mb in size, but my account shows that i have used 2.19 GB.
I have checked any files but there are none. Please help with the request.
Megan
Dropbox Community Moderator
3 years ago
Hi mnjawala, let's jump right into this!

I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups, right?

Based on your screenshot, it looks like the feature is enabled, which would explain the space error, you're getting.

Let me know more!
mnjawala
New member | Level 2
3 years ago
I checked my backups and there is nothing there
mnjawala
New member | Level 2
3 years ago
Its fixed now. Thanks.
Megan
Dropbox Community Moderator
3 years ago
Awesome news mnjawala, thanks for letting me know!
luciferkhanh
New member | Level 2
3 years ago
Why do I get notificaion that I using 25.2 GB of 22.9 GB storage althought my entire Dropbox folder is only 18.2 GB?
Megan
Dropbox Community Moderator
3 years ago
Hi luciferkhanh, welcome to our Community!

The best way for you to accurately check your storage is online, through your plan page.

When checking your Dropbox folder locally, there might be some discrepancies due to syncing issues, or settings that you chose.

For instance, if you chose to selectively sync a folder, that means you wouldn't see the folder locally inside your Dropbox folder, therefore it would appear smaller.

Do you use selective sync for any of your content?

I hope this helps!
RolliezSez
New member | Level 2
3 years ago
Can you please explain to me why my new free account that has 2 GB of storage space is telling me that I have exceeded capacity by 9.7 GB when I have NOT POSTED ANYTHING. I do not understand how this is happening.
Rich
Super User II
3 years ago
RolliezSez wrote:

Can you please explain to me why my new free account that has 2 GB of storage space is telling me that I have exceeded capacity by 9.7 GB when I have NOT POSTED ANYTHING.

You likely enabled the backup feature. Check your Backups page.
Hannah
Dropbox Community Moderator
3 years ago
Hey RolliezSez, apart from your backups page that Rich suggested, make sure to also check if you have any shared folders, because those also take up space in your account.

I hope this helps!