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DraganSE's avatar
DraganSE
New member | Level 1
9 months ago

My Dropbox account was downgraded and I lost my referral space.

Hi all,

I just cancelled a company account that has been using DropBox and in that process I also correctly lost additional space from my personal account that has been assigned as a team member of the company account.

However, I got kicked back to the normal/default 2GB instead of the much higher quota I had before being connected to the company account.

How can I get access to my earlier approved quota that was achieved by referrals?

Thanks for your help in advance!

/J

 

downgrade
Referrals
Storage space

2 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey DraganSE, welcome to our Community. 

    Even after downgrading your Dropbox account, you should still be able to use your previous referral space.

    Can you send me a screenshot of what you see at your Plan tab here?

    I'd like to have a look and check this further.

    Let me know when you’re ready.

  • DraganSE's avatar
    DraganSE
    New member | Level 1
    9 months ago

    Hmmm....

    Looks like I managed to trigger something when trying to enable/disable features earlier today, but it took a while to be visible. I'm now able to see also my referral space and DB is no longer complaining about an overfilled repository.

    No need for you to spend any more time on this Nancy , I'll pop back in case the problem re-occurs.

    Thanks a lot for your quick response anyway!

    /J

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