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Forum Discussion
Linuschibros
2 years agoExplorer | Level 4
My earned free space for some referrals was not credited
Hello Everyone,
I frequently invite friends and family to join Dropbox, and as a Computer expert, I personally spent time ensuring their invitations were accepted hence i accepted the invitations myself. I also installed the Dropbox desktop app and mobile apps for document scanning (I'm an avid Dropbox advocate for document management and always shared with people how dropbox helped me). However, when reviewing the status of my referrals, the information appears incorrect as the invitation were accepted and desktop apps installed, all by myself.
This issue has been ongoing for years, and though I’ve overlooked it in the past, I now feel compelled to address it and pray my referral space be credited as earned.
Could you please assist in resolving this matter?
I hope Dropbox credits me the space for these people i invited and managed the installations myself hence i was very sure the invitations were accepted.
| i | 28/12/2021 |
|
| s | 31/8/2023 |
| o | 3/9/2023 |
| k |
19/9/2024 |
I invited these people and personally and assist them accepted the invitations myself, installed and set up their dropbox accounts and teach them how to use Dropbox to scan documents but the displayed status are not corresponding and no space of 500MB each were given to me. Please can you help me?
Ofcourse there are other invitation where my 500MB were credited, these are not part of this complain 🙂
Thank you in advance for your time and support.
Best regards,
Linus
Hi there, Linuschibros, thanks for reaching out to us.
Can you please let us know what the status of each referral is, when you follow these steps?
Thanks in advance!
16 Replies
- Nancy12 months ago
Dropbox Community Moderator
Thanks for the screenshot, DavideLeo! Can you have a look at this Help Center article (where the ineligible status is mentioned) and let me know if any of these cases could be true here?
- DavideLeo12 months agoNew member | Level 1
I have followed all the steps. I personally invited this guy and assist him accepted the invitations myself, installed and set up his dropbox. It's not the first time that i do this procedure (i've got 10gb of extra space by referrals) but this time it doesn't work.
- Nancy12 months ago
Dropbox Community Moderator
Thanks for double checking! As the next step, I can take you to ticket, so that I can have a look at your Dropbox account and see what else may be happening.
- DavideLeo12 months agoNew member | Level 1
Thank you! How can i track the ticket's status?
- Nancy12 months ago
Dropbox Community Moderator
Hi again, DavideLeo! I’ve just emailed you directly. Please reply to my message, when you see it in your email’s inbox/spam folder and we’ll go from there.
- DavideLeo12 months agoNew member | Level 1
I've just replied to your email. Thanks a lot
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