Forum Discussion

kaushdev's avatar
kaushdev
Explorer | Level 3
2 years ago

My earned Free Space via Referral didn't increase, why?

Hello,   I have Dropbox Basic account for now and I referred a friend this afternoon. He got the invite and also installed the desktop app for Dropbox on his Windows machine. The additional free ...
FAQ
Quota
Referrals
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If he didn't click the link in the invite, then it would be similar to him not accepting any invite.

 

Since there is no email on your end on the referrals page confirming that an invitation was sent to them, this means that they created an account on their own, without any referral code to add any extra quota. 

kaushdev's avatar
kaushdev
Explorer | Level 3
2 years ago

No. I am sorry I don't know if you understood what I said. I said (my 2nd step) I copied the invite link and sent him the link via "regular" email so it is still an invitation using my referral link. Dropbox email sending option was not working. In other words he wasn't getting any email from Dropbox with the invitation, using Dropbox email send option. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kaushdev - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally? 

    • kaushdev's avatar
      kaushdev
      Explorer | Level 3
      2 years ago

      Sure no problem, Walter! 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey kaushdev, I just emailed you, so I'll see you there!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!