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KainNero's avatar
KainNero
Explorer | Level 3
14 days ago

My referral was marked as ineligible, even though we used a brand new computer.

Hi, I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible.  This is a new computer (not refurbished et...
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Referrals
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KainNero's avatar
KainNero
Explorer | Level 3
13 days ago

Hello,

Thank you for the quick reply!

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

We have got email from dropbox asking if we logged in and have clicked on those to confirm as well previously.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago
KainNero wrote:

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

Can you try clearing cache and cookies? That often fixes this

  • KainNero's avatar
    KainNero
    Explorer | Level 3
    11 days ago

    I tried that but still the same error came up. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 days ago

      Hi from me too, KainNero! 

      I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

      • KainNero's avatar
        KainNero
        Explorer | Level 3
        11 days ago

        Hi,

        Thank you very much for logging a ticket. I hope that this gets fixed soon! Nancy​ 

        I would like to know what went wrong this time as I referred a classmate previously with no problem.

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