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Forum Discussion

KainNero's avatar
KainNero
Explorer | Level 3
14 days ago

My referral was marked as ineligible, even though we used a brand new computer.

Hi, I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible.  This is a new computer (not refurbished et...
Error Messages
Referrals
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago
KainNero wrote:

When we try the verify email it says, with a dart missing bullseye graphic, that something has gone wrong and the team has been notified. :(

Can you try clearing cache and cookies? That often fixes this

KainNero's avatar
KainNero
Explorer | Level 3
12 days ago

I tried that but still the same error came up. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hi from me too, KainNero! 

    I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

    • KainNero's avatar
      KainNero
      Explorer | Level 3
      11 days ago

      Hi,

      Thank you very much for logging a ticket. I hope that this gets fixed soon! Nancy​ 

      I would like to know what went wrong this time as I referred a classmate previously with no problem.

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