Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

KainNero's avatar
KainNero
Explorer | Level 3
14 days ago

My referral was marked as ineligible, even though we used a brand new computer.

Hi, I just set up my Dad's brand new computer we bought from Lenovo and I referred him to Dropbox. Followed all the steps and it says he is ineligible.  This is a new computer (not refurbished et...
Error Messages
Referrals
Storage space
Langnn's avatar
Langnn
New member | Level 2
6 days ago

Hi Walter,

Recently I invited a new Dropbox user, and she activated Dropbox, but my referral space didn’t show up.

Can you please help me?

Groeten,

Ivo Berkhoff

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hi Langnn, does the referral you sent to the user appear on your Dropbox account on this page?

What is the current status of the referral?

A screenshot showing this with the date of the referral, without the email address, would be helpful.

This will help me to assist further!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!