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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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If "old Accounts" are under the 35TB per User-Limit are we allowed to expand our storage to those 35TB per User or are we stuck with the capacity we already have at this point? This question is important for our business. If we are stuck with what we've already got at this point then this ain't a good deal for us anymore unfortunately.
so If I understand you correctly, we will not charged more for 100TB for 5 years if we have that?
- @DBXCommunity
Just to clarify : Does 35TB per License mean 35TB per User license or per Account license? So if I have 3 Users in my Account , is this one license or 3 licenses?
You said 5TB for one year if I am over this 35TB and 5TB for 5 years if I am under.
Does this also apply for my "regular" storage quota? Or will I be able to keep my already granted storage quota the "Plan" Page in my Account is showing me?
Or just the already occupied storage? Or none of it?
Thats not clear to me. - DBXCommunity
Community Manager
Hi MrLeoSir,
We will begin migrating existing Advanced accounts to the new policy on November 1. We will notify users at least 30 days before this migration begins.
- DBXCommunity
Hi Thunder1
Storage is pooled in the Dropbox Advanced plan. We determine whether you are above or below the 35TB/license threshold as an average usage, meaning it is calculated as Terabytes per License rather than assigning a TB amount to individual users.
There are two major differences in being above or below this 35TB/license threshold:
- Accounts above 35TB/license will receive 1 year of an additional 5TB of pooled storage on their account. Accounts below this threshold will receive this 5TB for 5 years.
- A team member at Dropbox will contact you to discuss the range of options for your business or organization's storage needs if your account is above 35 TB/license
how long do we have to get our data out of dropbox? as I use video files and they are just big. So I fear I will lose some of my work
- DBXCommunity
Hi Niitr0,
The additional 5TB of pooled storage is provided at no extra charge to your current plan, up to a maximum of 5 years.
- @DBXCommunity
Is the 35 TB Limit applied per User ?
Example: I got 3 Users. Lets say one User has a usage of 5TB, one of 60TB and one of 30TB.
Will this be a Problem, because one User Is overutilising the storage or am I free to distribute the Storage ( in this case 35TB x3 = 105TB) between the users as I like?
And what will happen with Accounts using more than this storage quota? The Blog Post Is a bit vague. Will it be possible to downsize below said storage quota to be eligble for the 35TB per user plus 5TB? - Ok, it's clearer, so how does the payment go for the 5TB? Is it a second billing?
- DBXCommunity
sphensilhagen For account-specific questions, we would need to speak to you in a support ticket. I can reach out to you via email or, if you prefer, you can contact us via the Support page.
Niitr0 Correct, existing users will keep their current storage and will be able to add on storage in November. The price of $10/month per TB will increase your storage with a monthly billing cycle that will renew automatically. It will not expire after a month, and you will be able to purchase more space as needed up to the account limit of 1000TB.
Colek and VM Khan Refund inquiries and requests need to be made via Dropbox Support. I can reach out via email to open a Support ticket, or you can contact Dropbox Support directly if you prefer.
