No additional space on Business Advanced anymore.

I have just encountered this. I was paying £8.99/month for 2TB of storage with Dropbox Plus. I 'upgraded' to 3 users on Dropbox Advanced for £77.40 & was initially given 3TB. I then asked for more & was given another 1TB bringing my quota up to 4TB. I was told that I could request another 1TB in one month. This is totally unacceptable. This is not "As much space as needed" this is very far from it & totally crazy to offer Dropbox Advanced for 8x the price of Dropbox Plus but for only 2x the storage. To even get to 8x the storage space of Dropbox Plus would take another year of increases of 1TB/month.

Dropbox are lying & not providing the service that you contract for.

I didn't know that so many people, including myself, are facing this problem. It is extremely frustrating because their claim of providing unlimited space is DEFINITELY FALSE advertising.

A month ago, they informed me that I was being rationed to 10TB per week. I was shocked and asked them why, to which they replied that their engineers made that decision. Now, in August, they are only allowing me to expand my space by 1TB for the entire month. This is highly unfriendly to businesses and their decisions are jeopardizing my business operations that rely on sufficient storage.

Where can we collectively address this false advertising and broken promise? As paying clients, we honestly don't expect the cheapest service, but we do expect fair treatment and reliable services.

Dropbox Inc-share is still climbing. 

They for sure have the money now to buy new disks 😉

No Plan, i not long Time at Dropbox. We were promised that we get as much storage space as we need. Our lawyer has already written a letter. We just don't know yet if we will submit it. "False advertising and False promises from Support"

We are considering whether to change providers again. We feel totally screwed.

As written: 1 TB per month is a bad joke, 10 TB per Week was a compromise, although that already did not make us happy.

We are still waiting and hop for everything to go back to normal.

Or Dropbox should make a clean sweep and say that there is no longer unlimited Sorage for business customers and Teams.

Then we would not even discuss here and wern directly away.

Some people might be like that. But there are also those like me. Who hade GSuite Business with unlimited storage, where forced by Google to move to Workspace with "as much storage as you need" and who all of a sudden got limited. I'm a consultant and a one person company. I store nightly backups of my computers and servers in the cloud as well as project and customer data. Customer data which makes me want to encrypt anything I upload.
I'm looking into moving to Dropbox Advance now because of this and would fall under you blanketed description of people. All while being a legitimate users and business owner who are in need of a new home for my data since I simply don't trust Google and their way of changing the rules all the time any more.

Bearing in mind they've gone and changed their advertisement for Business Advanced and added this: "while also offering a reliable service to all our customers without interruption. We grant Advanced teams’ requests for additional space over time as is reasonable and in a way that allows us to manage storage responsibly."

So yeah don't expect to see "as much storage as needed" coming back.

then you shouldn't select Dropbox as your service provider. - doing it even faster than google. 😉

btw.: Business Advanced is still being falsely advertised with "As much space as needed, once purchased" on my side.

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iNQUAM wrote:

Some people might be like that. But there are also those like me. Who hade GSuite Business with unlimited storage, where forced by Google to move to Workspace with "as much storage as you need" and who all of a sudden got limited. I'm a consultant and a one person company. I store nightly backups of my computers and servers in the cloud as well as project and customer data. Customer data which makes me want to encrypt anything I upload.
I'm looking into moving to Dropbox Advance now because of this and would fall under you blanketed description of people. All while being a legitimate users and business owner who are in need of a new home for my data since I simply don't trust Google and their way of changing the rules all the time any more.

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The pricing page continues to say ‘as much space as you need’. But I thought I would give the benefit of the doubt and assume it is simply yet to be updated, until today.

I decided to see what is the sales side of the business saying about this - Are they warning potential new customers of this pitfall? 

I’ve had conversation with their sales team now, and they are still actively telling people you get as much as you need and not disclosing there is a restriction on that, and a significant restriction.

I confirmed if I ask for 30TB, or 100TB I will get it. ‘Yes, just talk to support, and they’ll take care of it :)’ is the paraphrased response.

I also asked if there’s a restriction on that, and gave the example of the unlimited ISP that slows your data after X gigabytes… nope, you ‘just ask support :)’ to get additional space as you need it.

Also another related thread continues to say you get more space automatically once you exceed 75%. I’ve been around 90% capacity for well over a month or more, so this is also not true (any more).

The reality is, I am already a customer, and I am absolutely not getting anything more than 1TB a month now, as you have all found and they are not buding on it. And that’s 1TB to share amongst ten users, so 100GB a month per user, when we have a need for 30TB in the next month, and 100TB by end of year - AND to date have been able to rely on and trust Dropbox to deliver ‘as much space as [we] need’.

The support team also are refusing to escalate or consider circumstances. Just continue to offer refunds.

Per my previous posts, this has never been an issue in the past and indeed worked as the sales team continues to advertise…

But this is a real problem - Dropbox is indeed happy to continue sell this ‘as much space as you need’ product to new customers, even though they absolutely cannot or will not fulfil its promise any longer (even if you have relied on this as part of your business model for years and have never abused the service).

Happy to take your money but then immediately not deliver the promised service - the service in our case, we are long term customers of. That’s terrible.

Is it necessarily a surprise? Well, in some ways yes (I always trusted them, which is obviously my mistake) and in other ways no (it’s likely not the first business happy to deceive its customers to get more money in the door). If I’m honest, I expected better of Dropbox and did not expect them to act in this manner. This is a really bad business practice in my opinion, and it’s now impacting my business and decisions we now have to make…

I have also asked their support team in multiple ways is this temporary? No one can give a straight answer… it sounded for some time like it was, but now… looking less and less so.

The Dropbox team really need to step up here, and be clear with customers, stop selling the product you absolutely will not fulfil (until you can again), get on top of this issue and honour your contract with existing customers to deliver ‘as much space as needed’. The needed is the key word here, they seem to be ignoring. We legitimately need this storage. We do not abuse the service and never have. Our requests for more have always been explained and are perfectly reasonable.

The 1(TB)-size-fits-all as a standard for ‘reasonable’ is ridiculous. Please Dropbox Team, just be open, and honest about what’s going on, what you’re doing about it and what the timeframe is to get there.

Please be a decent company, Dropbox. You always seemingly used to be. It’s challenges like these and how you handle them that define who you are as a company though. I’m willing to give plenty of leeway due to whatever is going on, but I need some idea on how and when we will be able to get ‘back to business’.