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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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Hopefully someone over here will explain why we lost storage.
Yeah they've done the same thing to me. MIgration happened, lost storage, tried to contact support and, despite having written confirmation from Dropbox confirming what my storage would be going forward, Ed from support told me I had been badly informed and closed the ticket after I requested further clarification.
Lovely customer service right there!
Hello
we are paying yearly in advance for our Dropbox advanced business plan, where our storage was 64 TB.
After the migration, our storage is 54 TB. Its been two months now, asking about the reasons why we lost the 10 TB, no answer.
its really frustrating, because we are paying in advanced, so we lost 10 TB that we already pay for it.
i appreciate if anyone can explain why we lost the 10 TB
thank you
Hi
after the implementation of the new plan subjected storage, i lost 10 TB, and for 2 months now, no one can explain to me why i lost the 10 TB
So simply I had my entire business, a video production company, on dropbox. Now because you guys have issues with people overusing it for crypto and whatever else, you are taking it on legitimate business and loyal users like us. My brilliant idea would be to suggest you learn how to deal with your problems yourselves. We are leaving dropbox feeling betrayed and frustrated. Now I'll take hours to download everything and upload into a new service. Incredible how easily you guys threw it all to **bleep**.
Deleting the already allocated space is really low... I'll move my data in a few months, but still... Can't even honor the original deal....
- cgi_ltd
We were told that they calculated the “new quota” based on Oct 27th amount of actual storage. And when it reverted today that’s how it went for us.
We were at 168 in October and went up to 174 but are back down to 168 now. Maybe luckily I anticipated the issue that would happen and pulled about 20 out last week just to be under that 168 in case that happened I'd also like to add that upon checking my space available, it has just started displaying "0 bytes". There are files syncing up but they are being bandwidth restricted and running extremely slow at about 150kb/s. Last night I was just syncing about 50mb/s. Quite a change... 😞
No. I do have a lot, but it's not over 1000tb. It's really odd how they are doing things. Looking at their new updates to release notes though, it appears they are taking the exact steps google did. They don't seem to be original about these changes whatsoever, which in addition, is also seeming to create issues with some users. These changes and "new roll-outs" are very concerning and very manipulating by way where it's been explained to us. This new direction they are taking is seeming to be the opposite of what they have been preparing us for. I am highly disappointed in these business practices.
