not enough storage?

Hi karin57, thanks for bringing this to our attention.

Where are you getting a warning saying that you're running out of quota? I can't see this on your screenshot.

This will help me to assist further!

I got a link and after that i see this👇🏼 But in my account i see that the storage is 9,8%

If you click the x at the top, are you still able to access the Dropbox site or app to add files?

Yes i could add a photo.

Thanks for the info, this means you'll be able to continue to use the app and site as normal.

By 'shared map', do you mean a shared folder? How large is the shared folder you're trying to add to your account?

Yes i mean shared folder. Excuses in Holland it is called map.

the shared folder is 2,6 Gb.

But i used before another dropboxaccount with another emailadress and then I saw both folders.

I deleted that dropbox and now I have this storage problem.

Hi karin57, if the shared folder is 2,6GB and your account is a Basic one, with 2GB quota then you wouldn't be able to add it to your account. 

Shared folders take up space on both the sender's Dropbox account, as long as in the recipient's too. 

When you mentioned that you used another Dropbox account, and saw both folders, I'm not sure I got that one right. Can you explain and give me some more info, please?

The person who shares the dropbox with me has just like me a free account.

How is it possible that she can open everything?

When you mentioned that you used another Dropbox account, and saw both folders, I'm not sure I got that one right. Can you explain and give me some more info, please?

That is right. I used a dropbox with my emailadress removed 

and I also used one with removed

The shared folders were shared with both of the adresses. I could open both folders on [email removed as per Community Guidelines] but only 1 at [email removed as per Community Guidelines]

To find a solution I deleted the REMOVED dropbox and hoped that I than could open both folders at the other adress.