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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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A message indique me that y Dropbox is full, But I have all erased, Nothing in my laptop, Nothing on website, What can I do to erased all the datas.
thank you
I have a free 2G account. Overnight my account went to 663% usage. All I had was 460 MB. I have looked for backups and all other recommendations, I have found nothing that helps. I had a shared folder that only contained 150 MB. Finally I resorted to moving files offline and deleting everything. Now my account has no files yet still 640% usage.
- Mark
Super User II
Have you looked at www.dropbox.com/backups?
As I said, I looked for backups. It does imply I found none. No backups, No nothing. Account is empty, shared folders and files have been removed, deleted files have been deleted permanently. I looked in every corner, only 2 devices of 3 are connected. one is the phone and nothing is backed from it, no photos no files. The other is the pc and no backup is enabled, just the dropbox folder which is empty. still 643% storage used
- Mark
It can take a few hours to update storage space, especially if you are/were in a Team.
Its not a team account, I had a shared folder. I have been deleting files for 3 days to no avail. Finally I deleted all of it 10 hours ago and as of now it still shows 643% usage
- Hannah
Dropbox Community Moderator
Hey Rafael Millan, can you please send us a screenshot of what you see in your backups page?
Hello dropbox community,
My old problem was still not settled yet. Currently my dropbox is full with shadows files. I cannot delete all those files. This happened when I installed dropbox for laptop. My question is how can I get my dropbox back from the scratch. Access dropbox from laptop, there are no files, none but there’s notification my dropbox is already full capacity. However, access dropbox from android and ipad, both shows shadows files such as exe etc. What should I do. Many thanks in advance for big help.
