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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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It's the same for me. I deleated files until I had 500mb remaining. My storage capacity is 2,75gb.
Still says it's full and can't sync. What do I do?
- Walter
Dropbox Community Moderator
Hey Albin Larsson, sorry to hear about this.
Could you check my previous questions and provide the answers, so that we can advise further?
This is what my 3 pages shows. But the problem is that when I summaries the sizes of the files It's only about 500mb.
Mydropbox is totale empty
- Walter
Hey Liz_raffly, sorry to hear you're having issues with this.
Can you please try deleting any files you see on your account's homepage and on this page as well and let me know how it goes?
Thanks!
u deleted all the files, i made unlink to my devices, i checked my account in the website ans there is no files or backup in no folder, but still got this massage on full storage
Hi. Refer picture above, I just registered with Dropbox & i have not share any files yet. However my Dropbox space showed i already use 1 GB, how come ? how to get back my overall free 2 GB space back ? please guide me steps by steps on how to check things. I would truly appreciate your help.
- Rich
Super User II
zurinafernandez wrote:
I just registered with Dropbox & i have not share any files yet. However my Dropbox space showed i already use 1 GB, how come ?
Did you enable the backup feature during the installation? Check your Backups page.
- Nancy
Hey maayan2007!
Can you send me a screenshot of what you see here? Also, do you see any files at your All files page?
