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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- Mark
Super User II
The space should come back instantly unless you in a Team which can take up to 8 hours.
However, you will still show out of space until you are below that - so deleting 100,000 files wont change that error if you are still over quota. Another thing to check is if you have set up Backup: www.dropbox.com/backups
nobody to find a solution of the problem, Happy to not subscribe more storage.
in the backup? (typically usb stick backup)
https://www.dropbox.com/backup/allAs I said, it s full but I have nothing inside , no backup . I deleted all files
- Megan
Dropbox Community Moderator
Hi all, happy Monday!
For anyone that's still struggling with space being used incorrectly on their Dropbox account (and if you haven't already tried that), can you try to delete folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
I Have nothing inside, I have no backup, please see :
Hello!
My Dropbox reports being full, with 2.04 GB (I've got the Basic account), except checking all files visible in Windows Explorer as well as here in my dropbox.com account, it all adds up to just about 800 MB. It apparently started with some kind of fumble on my behalf: I plugged in an extern USB harddrive into my PC, abd I got some sort of message - well, I didn't really take much care of it, because I thought it was from the harddrive. So I can't really reproduce what it said and what I clicked - something about some kind of backup. While I was working with the harddrive I suddenly got the message that my Dropbox was full and that I should upgrade for more memory space.
So, point of the matter is: There are apparently about 1.2 MB of data in my Dropbox which do not appear in any file list, which I absolutely don't need, and also can't get rid of, and block my Dropbox from being used until I manage to do so.
Can someone help me here? How can I delete these 1.2 MB of "invisible" data?
Thanks in advance!
I am having the same issue. I contacted support and got a generic email with links to their support page! I am happy to delete the Regular files, but I con't figure out how to get to them.
- Rich
Mathias77 wrote:
It apparently started with some kind of fumble on my behalf: I plugged in an extern USB harddrive into my PC, abd I got some sort of message ...
You likely enabled the backup feature. Check your Backups page.
