We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
Replies have been turned off for this discussion
I just found it myself. Just luckily stumbled upon it. There's a Synchronization and Backups tab in the Dropbox dialogue that I can open with a right-click on the Dropbox icon. There is a list of current backups (or probably would be, if it was more than one), and clicking on an entry leads to the file list of the backup. Here I could simply delete all the mistakenly saved files - and everything is great again!
Just being so thorough for the case that it might help another with a similar problem.
Many thanks for the reply. It will help for the future. I figured out how to disable backups, and I will take a closer look into how to actually reach my backup page.
I have Dropbox Basic. I deleted every folder and file in my Dropbox, and Backup is not enabled.
I get on Preferences > Account on the macOS app: "83.0% of 16.9GB used". I get "Using 14.01GB of 16.88GB storage" on the Preferences on the web page.
What I checked:
- App says status is "Your files are up to date".
- www.dropbox.com/home shows no file is present there.
- My dropbox folder on the Mac is empty. Hidden files are just some small files. I also erased the cache folder there, but it was already small (~49MB). No change in space used.
- Backup page shows Size: 0 bytes / Number of files: 0.
Please help!
Emanuele
Hello,
Last night, before trying "https://www.dropbox.com/backups/PC?" I looked again into my Backups web page. I tried searching for files starting with a dot and other simple searches and suddenly a file showed up. This gave me a hint that there was hidden material there. I eventually found out there was a hidden folder "Downloads", which I am sure was created when I inadvertently switched Backup on. a while ago I thought that switching Backup off and making sure the Backup page says "no files 0 bytes" was enough, but the folder was still there.
Anyway, I was able to "go up the path", starting from the file that showed up in the search, and reach the "Download" folder, which showed there was still a lot inside. As a note, going up one level from there went back to the Backup page with "No files / 0 bytes used". In any case, from the hidden "Downloads" I was able to delete its content and now my space is showing the correct value (0% used). I suspect the hidden "Downloads" folder is still there though.
My advice for Dropbox engineers is to "show deeper" into the backup folder, to include hidden material, and maybe show in the UI that it is hidden but still occupying space. This is important with macOS where certain folders which might be backed up are now hidden by default when using iCloud (including the Desktop folder).
Thanks,
Emanuele
Why is dropbox saying I am out of space? I am not. Why are the folders in my dropbox empty? Why are the files listed as "waiting to sync"? Waiting for what?
- Mark
Super User II
Hi,
can someone help me.
My diskspace is full, but i already deleted everything.
i had this issue 2 weeks ago, someone wrote that i have to delete the backups.
i did and it worked, but since today its full again.
i checked the backups again und deleted the data, but this time it was only a few mb and its still full.
Thanks for your help!
- Walter
Dropbox Community Moderator
Hi there SecretAdmin, sorry to hear you're having issues with this.
Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page?
What exactly is reported in your account's plan tab in regards to your quota?
Let us know what you find and we'll take it from there.
Hi!
I've opened a ticket weeks ago but nobody helped me.
TICKET #20764856The thing it's that I don't have any document in the cloud and still looking FULL, like I'm using my 2 GB of storage of my basic account. That means that I can't use dropbox with the "free version", I have to do an upgrade or at last give up on this. I've sent all the information and screenshoots.
It's been a month, nobody cares.
Please, can anybody help me?
Thanks!
