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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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- Rich
Super User II
Sarah Contreras wrote:
The thing it's that I don't have any document in the cloud and still looking FULL, like I'm using my 2 GB of storage of my basic account.
Check your Backups page.
BACKUPS PAGE empty.
I don't have anything in dropbox. Totally empty...- Jay
Dropbox Community Moderator
Hi Sarah Contreras, I've located your ticket and have prioritized it to expedite matters on your behalf.
We have the same problem since 3 month, No one at Dropbox found a solution, fortunately I didn't take a paid plan.
Hi all,
We have files that amount to about 1 gb in our free account and no backup used, but we are getting notifications that our account is out of space and it has stopped syncing. Could you help with this?
- Rich
ikala wrote:
We have files that amount to about 1 gb in our free account and no backup used, but we are getting notifications that our account is out of space and it has stopped syncing.
Are you a member of any shared folders? These take up space in your account as well. Take a look at the space usage on your Plan page. What does it show for Regular, Shared and Unused space? Also, you say you're not using Backup, but have you checked the Backups page, just to be certain?
Hi @Walter thanks for you reply.
My Homepage just have a few pictures, my backup page is empty
and my plan tab looks like this:
yes, I have checked and do not have any backup space used. As per my shared folders, all of them account for less than 1 gb
In my storage used, I see normal files are 3gb, but I can't see that in my folders.
- Nancy
Hi ikala, sorry to hear you’re having the same issue.
Can you please click on this link, and clarify if you see any folders at all there?
If that page is totally empty, please let us know, so that we can open a support ticket for you.
SecretAdmin, can you also check the above link, just to make sure there are no folders showing there at the moment?
Thanks!
