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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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Thank you for your reply. I had entered that page earlier today and saw it empty, but now it keeps charging and nothing appears. Might it be full?
Hi again. It looks like I have some unwanted backup. How can I get rid of it? I can't find the delete option.
Thanks in advance,
- Walter
Dropbox Community Moderator
Hey ikala, sorry to hear you're having issues with this.
Are you not getting an option to delete the backup on this page at all?
Have you maybe tried clearing your browser's cache or trying another browser?
Hi Walter,
Thank you for following up on our issue. I see no backups in the link you shared, but I still appear to have 3.59 gb used, when my folders, including shared folders, show no more than 1 gb. I really can't see why.
I appreciate your help on this.
Sure! It is [Removed as per Community Guidelines]
- Jay
Thanks, I've sent you an email, please could you reply to it when you've got a chance!
I only have shared files in my dropbox but it shows Regular files takes up 12 GB. I tried to find the back up files in www.dropbox.com/backups/pc but I didn't setup backups. How can I find that Regular files and delete them?
- Nancy
Hi Saledeptung! Thanks for the details you’ve sent over.
If you go to your All files page, what’s the size of personal files you see there? You can also double check this by following these steps.
