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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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These are all I have in my dropbox. They are all shared folder. It doesn't show folder size though.
- Jay
Dropbox Community Moderator
Hi Saledeptung, did you the follow the steps in the article my colleague Nancy posted in order to calculate the size of the folders on your account?
I'm so sorry. I did miss that. Here is the updated with the size of all folders which summed up to around 4+ GB.
- Jay
Do you have any backups on your account which could be taking up quota?
I don't think I have backups. As you can see from the first picture I shared, that means I have no backups, is that correct?
- Jay
My apologies, that screenshot didn't load on my end until now. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
If possible, I prefer communicating via [removed per the Dropbox Community Guidelines]
But if it's required to use the email associated with the account with issue, that's ok. I'll try checking it more often.
- Hannah
Hey Saledeptung, we can actually only contact you to the address associated with the Community profile you're writing us from, so I just sent you an email there.
Just get back to me, when you get a chance.
Thanks!
Ok. I replied your email.
I have Dropbox Basic plan of 7.4GB, 5GB I earned from refer a friend.
Dropbox has been stating for a while that I am out of space, yet I believe I was only using less than 25% of my limit. So, today I emptied my DropBox folders, leaving only one shared folder of 113.7MB. There are no other shares, no backups and no deleted files, yet it's showing:
Your personal Dropbox account is full, Using 18.3 GB of 7.38 GBStandard files (18.2 GB)Shared files (113.7 MB)Backup info:
Backups Size: 0 bytesNumber of files: 0Any help would be greatly apricated.
