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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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- Megan
Dropbox Community Moderator
Hi Hat1, welcome to our Community!
You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space.
Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
Thank you for your response. You're absolutely correct, I can now see where all my used data is - you've solved it for me ๐
Checking https://www.dropbox.com/backup/all shows no files or data but using your link (https://www.dropbox.com/backups/PC) I can see numerous folders & files.
Thank you.
Do I have to do anything?
- Megan
Hi Saledeptung, I checked the ticket number, and it seems that we got your response.
My colleague will get back to you as soon as possible!
Since my first post in January, I m in the same situation, why Dropbox said that it's full moreover it's TOTALY empty, no backup.
Nobody from Dropbox to find the solution???? incredible.
Hello,
I have a Dropbox Basic account. I recently started a new job where a colleague shared a large number of files with me. The total size of the folder she shared is about 500MB. Due to her share, my account went over the quota of 2GB. I cleared out about 1 GB of my Dropbox files in one go in order to reduce my usage. So now the entire folder in my Dropbox account is 780MB which is well within the Basic limit.
However, Dropbox keeps saying that my account is full and won't sync. It says the same on my iphone Dropbox app. The fact that I moved a large amount of data out of Dropbox in one go seems to have confused it.
I am on a Mac, I de-installed the Dropbox app on my computer and re-installed it, restarted my machine, and made sure there were no folders in the cache and no backups. Dropbox still says my account is full. How do I fix this? It is incredibly frustrating not to be able to ask someone at Dropbox, but I hope someone can help here. Thank you!
- Jay
Hi Rubydel, you can check your quota breakdown between private and shared folders on this page.
You can also calculate the size of folders on your account by following these steps.
Hi @Jay, thank you. I have calculated the size of the shared folders in my Dropbox folder and they do not exceed the quota. The shared files folder size is 850MB. The quota for the Basic account is 2GB so I don't think this is the problem this time.
The problem I have is that I moved other large folders out of Dropbox on my Mac computer when I got the message that my account was full, but they still show in my Dropbox account when I log in online. I don't understand why my Dropbox online account shows a different list of folders than my desktop. So my online account still shows old folders there even though I moved them out from my desktop app.
Before writing this post, I removed heavy files, quit Drobbox, deinstalled it, and reinstalled it on my Mac computer.
The file size of my entire Dropbox folder on my desktop shows as under 1GB on my desktop. However, it shows as over 2GB on Drobbox.com. So basically, my desktop is not syncing with my online account. The files I deleted today show as deleted on my desktop, but they are not deleted from my Dropbox.com online account. I assume they need to show as removed from my online account in order to ensure I am under the 2GB quota, but I already removed them from my desktop, and I don't want to do anything to confuse Dropbox further.
Can you or anyone help explain why my online account is still full when my desktop isn't? Many thanks!
