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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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- Megan
Dropbox Community Moderator
Hi Spike Mullin, thank you for your patience!
It'll be of great help if you let us send you an email, in order for us to have a closer look into this?
Do I have your okay, in order to reach out?
Let me know!
Hi Jay
I'm afraid the steps you linked aren't available to me - when I open the app, all I get is a file library. The steps you link to begin with "Click your avatar (profile picture or initials) in the top-right corner" and I do not have an avatar in the top right corner.
Best,
Leah
- Jay
What exactly do you see when you click the Dropbox icon in the system tray/menu bar?
could you attach a screenshot showing this, while hiding any personal info?
Hi,
that was the problem. I was not aware about that service and it turns out that I had a backup from a USB pendrive of 2.8 GB.
I have removed the backup of that device and the storage space has been recovered.
Many thanks for your help @Rich.
Dropbox says it is full. Have already deleted all bakups. Actual files are less than 200 MB. Don't know what these regular files are
- Nancy
Hi Shalini Sharma, I hope you’re doing well!
Can you also check this page, and let me know if you see any remaining files/folders there?
If you do, please delete them and check if the same issue persists.
Yesterday I deleted my dropbox account because it couldn't sync because it was full of 50 gigs (there were 1,900 files inside, but I only saw 50 files). Then, I opened a new account with a different email with only six files inside. Today it's impossible for me to synchronize my account because it says there are 1,800 files inside, which I don't see. What can I do?
- Megan
Hi Pippo123, thanks for bringing this to our attention.
Is it possible you have a Backup enabled and visible on this page on your account? Maybe this is what's making your storage run low.
Also, do you have any shared content, that could be taking up your account's space?
Keep me posted, and we'll take it from there!
