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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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I deleted everything. It's completely empty. I did that last night. I thought I'd give it some time to figure out that I am not over my limit. But no. This morning it still says I have 1.03T in my basic dropbox. How is that possible, and I guess if it can't be fixed, how do I delete this account so that I can start over again without all this insanity.
- Mark
Super User II
What about www.dropbox.com/backups ?
Thank you very much. It finally solved my problem. Thank you, thank you, very happy 🙂
I removed all files from my account, and after sync, it still uses 12.4 GB with 0 files.
Before I deleted all files it uses 21+ GB when IRL it was only 9 GB on the disk.
What's wrong with Dropbox space calculation?
Thanks.
This is it, thank you very much. But I don't remember turning this feature on before. 🤔
Windows 11
Can't seem to find Dropbox version but I downloaded it about 4 weeks ago one a new PC so I assume it is up to date. I made a discovery yesterday afternoon. If I Render my project file to the desk top I get an additional option in the dropdown menu after right clicking on the file. I then see two options.
Transfer to Dropbox which I have been currently trying to use.
Move to Dropbox which moves the file to my Dropbox folder and this works.
It appears to be a compatibility issue with Windows 11. I should be able to Render my files to the appropriate Folder and move them from there as in the past.
Hi , Dropbax says that i'm using 21 GIG ... but on my computer ... i'm using less than 1 GIG ! where can i find all the files that is taking that space ? ( i've check on the website and it looks the same as my computer ... ) need help
Thank you
- Megan
Dropbox Community Moderator
Hey Froun, welcome to our Community!
You can check your plan page here, with all the breakdown of what's taking up space in your account. However you mentioned you've already checked online for this.
Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Let me know if you need anything else!
