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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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That's where it was. Thank you. It's a brand new drive that I never asked to be backed up. I've never asked Dropbox to back up any of my drives, but it was backing up everything. Now can you tell me how to delete my account. I used this for years just fine, and then suddenly early in April it started backing up my computer without being given permission to do so. That is creepy and unwanted.
I have the same problem but after I removed the backup it still uses my disk space.
I have the same situation since months, we are many, it"s seems that Dropbox don"t want to find the solution.
I have removed most of the files from my dropbox but can't find where the space is being alocated from.
removed most file.
removed all the shares I have used for the past 10 years
permantly deleated the files.
trash bin is emtpy.
did most of the removal of files 4 or 5 days ago.
most of the sharaed folders had 0 files. I don't see how to trigger a recount. I am finding 179mb used. when I click on my account it shows I am using 397gb of 12.25gb
I have the same problem and there isn't ANY files anywhere, my account is complete empty but shows 2GB used.
No backups files, no shared files, no nothing.We can't sync or add anything to our dropbox because it is misreporting used space. As seen from the screenshots below, the actual space used is approximately 300Mb. The storage space being reported by the Dropbox program however is approximately 16Gb. This is clearly wrong.
We have uninstalled and reinstalled Dropbox, restarted the PC, cleaned out all shared folders in the on-line dropbox and permanently deleted items in the deleted folder in the on-line dropbox so that all that is left is 2 folders totalling approximately 300Mb.
One thing bothers me as well, and that is the Windows 10 folder report. Dropbox is highlighted on the LHS and it shows 5 items with 3.9Tb of free space. Maybe the owner of this dropbox took on a trial of a larger capacity and the trial has expired and that is why it is misreporting...
However, this doesn't explain why the actual used space in dropbox and the reporting of it is so whacked.
(Below) - Dropbox program in the PC system tray reporting that 16.3Gb is being used in a Basic Dropbox with the capacity of 2Gb
(Below) - Actual Dropbox folder on PC containing 300Mb of files
- Hannah
Dropbox Community Moderator
Hey Robert oneill, thanks for reaching out to us.
If you don't have any shared folders, is it possible that you previously enabled our backup feature?
Do you see any backups in your backups page online?
- Hannah
Hey Brenda_F, thanks for joining our Community.
Since you've cleared out all your files and you don't have any shared folders either, can you check your backups page, to see if you have any backups taking up your space?
