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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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Yep! There is was. Unbeknown to myself, my grandson had backed up his Marvel movies... all 16.6Gb of them.
Thanks for that! Solution found.
B
As I already wrote in my own topic, I can't "Click on Show deleted backups"
I haven't this link/button.
But maybe you can show me where I need to click on it?
Hi, all!
I have a Dropbox Basic, have 9.88 GB of storage. I use it mostly to back up a few apps and upload camera photos before saving them on a drive. Recently, it stopped syncing the photos, showing me the message "Your Dropbox is full". Currently I have only about 350 mb of data stored permanently on it. I have no shared folders, nor any backed up ones, no deleted files. I removed all connected devices from it. It still shows "Using 9.88 GB of 9.88 GB storage". pls, help figure out what they want from me?
Update: nevermind, found my culprit! All is well.Dropbox says I have 1.5TB used but my boss has 3TB - I don't use this account for anything but work - does anyone know the deal?
- Mark
Super User II
Hi in2itiveart
Yes - your account is full.
Your bosses upgrade does not, in any way, benefit you.
If you need read/write access to those files you also need to upgrade. If its just read only ask for links instead.
thank you
I tried to reenable but it stuck.
Even after reinstalling.
Please just clean up all my storage, I want my 17.1 GB back empty without files without backups without anything.
Thanks.
ing.
- Nancy
Dropbox Community Moderator
Thanks for giving that a go, EvgF!
Can you also check https://www.dropbox.com/backups/PC and let me know what you see there?
If that doesn’t seem to help either, please let me know and we can log a ticket for you instead, to further check your Dropbox account.
