We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
Replies have been turned off for this discussion
- Mark
Super User II
Hi EtaiOphir
Which business plan are you on? Is it Dropbox standard with 16 licences?
In terms of space deleting files can take up to 8 hours to release space. Make sure nobody has set up backups: www.dropbox.com/backups and also note that deleted files do not use quota, so, permanently deleting make no difference.
Good afternoon, the problem is this, I have an dropbox basic, the volume is 5.25GB, but everywhere it says that 4.4GB is occupied, I deleted everything and everywhere, including the backup, but it says that the backup takes this place. I recently upgraded from Windows 10 to Windows 11. What should I do?
Yes
I don't have such option "Show deleted backups"
Of course
Hey community,
A few months ago I installed my Dropbox. Ever since it's downloading stuff into it. But when I open it up, it's always empty. It says, that it is completely full and I have to buy myself more storage.
Below I added a picture of it to visualize my situation.
