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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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- Hannah
Dropbox Community Moderator
Hey Destin1, thanks for reaching out.
Do you perhaps have any shared folders taking up your space or any backed up files?
Absolute newbie here.
I ran out of space and then deleted almost everything. My account says I am still out of space despite only using a small amount of my quota. What's the trick? It seems that once you use space you are never able to delete and use it for something else.
Of course, I can buy a non-standard account - but the same question arises - why can't I delete files to free up space.
I'd appreciate any advice
Regards, Kevin J
- Thanks Hannah. No, I've covered all those possibilities.
Hi again Hannah, I really do appreciate your assistance.
I have the Dropbox App installed on a Windows 11 machine and a Macbook Pro. Neither are doing any form of backup.
I can't find a Plan tab as such, but my account is BASIC user with 21 gig of space the site reports I'm using 21.8 gig. I'm currently using 3 gig as I've deleted a lot of files.
I'm completely stumped.
dorpbox dice che è pieno e non me lo fa usare dall'app, ma io ho svuotato tutto , ma lui continua a dire che è pieno e mi impedisce di usarlo
- Hannah
Ciao annalisacimmino, grazie per averci contattato!
Hai forse cartelle condivise o file di backup che potrebbero occupare il tuo spazio?
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Hey annalisacimmino, thanks for reaching out!
Do you perhaps have any shared folders or backup files that might be taking up your space?
- Walter
Hey KevinJ, sorry to jump in, but I just wanted to mention that you can navigate to your plan tab by clicking on this link directly.
When it comes to your used quota, have you checked your backups page to see if you can find anything there?
Hello, we have a buisiness account of 5TB
lately we keep getting messages that the account is full and we cant upload or sync
we have deleting extensive amount of data and still get this messgae (we have permanently deleted the files)
we have the app installed on 16 computers. i am the admin
why do i keep getting this error?
