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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- Hannah
Dropbox Community Moderator
Hey tenpaiyomi, thanks for bringing this to our attention; that's strange indeed.
Are you trying to add the shared folder from the email you received about it or directly from the "shared" tab?
And Jamb0tam, I moved your post to this relevant thread, so let's see what we can find out about this.
What does the plan tab in your account settings report about your space usage?
Also, is it possible that the emails are going to a different address than your main one?
@Hannah
Attempting to add from the email I received. I just checked on the shared tab (hadn't even noticed that, I almost always use the app) and it notes the folder is too large for the space I have (which makes sense, it's 5GB), but the "you must upgrade" page doesn't give any sort of correct indication about the space available, used, or how much is needed.
- Hannah
Hey Ndomain, sorry to hear about this; what does your plan tab say about how much space you're using?
Do you have any shared folders or backups that might be taking up your space?
tenpaiyomi, oh, I see.
I understand where you're coming from, thanks for clarifying.
I'll make sure to pass your comments along to our team about this and if you need anything else, just let us know.
@Hannah
For reference to pass along as well, this is what the upgrade page looks like, noting that the current plan simply lists 3.3GB of 2GB
Hi Hannah, my Plan page says I have 2gB of storage space and that I've used 0 bytes of 2 gB.
The emails are going to my main address. My windows properties shows 933mB of files.
- Megan
Hi Jamb0tam, sorry to jump in here!
Can you make sure that your account settings online, match with the main email address you're checking? We just want to exclude the possibility of having two separate Dropbox accounts.
Also, feel free to send me a screenshot of the message that you received, just make sure none of your personal info is shown there. Thanks!
Hi Megan, the email address in settings is the same as my main email address.
It occured to me that I may have had a Dropbox account under an old email address that I no longer use. Is it possible that it's this one which is getting the messages? I can't screen shot the message as it's a pop up box which pops up every now and again.
I tried logging into the old account, but I got sent a code to my old email address which is no longer in use.
The code was sent to my message box rather than my email address, so I was able to log in. It seems that it's the old account which is nearly full! Should I just delete this account or could that cause more problems?
Hello, I'm having trouble with Dropbox, it says I am full and wants me to buy more storage. I use it for Screenshots only or sharing a membership list.
What I don't understand is why when I see my folders/files in the account it reflects that the usage should be less than 500mb and dropbox says I'm using 2,7GB (but it wont display in which files/folders).
