We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hey prb0310, if you wish, I'd personally suggest that you follow the steps our Community Manager, Emmet posted here before you go ahead and delete your account.
You can also check for any shared content that might be taking up space to the account.
If you insist, and want to delete your account, you can see more about this here.
- Hi. Can't sync with my Dropbox, it's says Dropbox Is full. I have now only used 90.5kb in Dropbox. I have deleted trashcan and can see there is safetycopy on 6.2gb, I don't have them, think it's Dropbox, and is that correct, then I think Dropbox is a moneymachine...I haven't any copy on 6.2GB. Anyone tried this.
Br.
Klaus - Rich
Super User II
Klaus DK wrote:
Can't sync with my Dropbox, it's says Dropbox Is full. I have now only used 90.5kb in Dropbox.Anything on your Backups page? What does your Plan page show for your usage? Provide a screenshot if you can, masking any private information.
Hi Here are screen shots
- Mark
So that shows you have set up Dropbox backups as Rich said.
You need to disable Computer Backups and then delete the actual Backup to regain the space; https://help.dropbox.com/organize/how-to-use-dropbox-backup
I get a message that my dropbox i full. I have just a few files on it
- Rich
ep8 wrote:
I get a message that my dropbox i full. I have just a few files on it
Anything on your Backups page? What does your Plan page show for your usage breakdown?
I'm having an issue with this as well. No backups, my Plan page says that I have used 3.3GB of 7.5GB with 4.2GB free, but attempting to add a folder shared with me tells me that I have used 3.3GB of 2GB.
Why am I getting messages telling me I'm out of storage space when I only have 933 mB of files?
I have checked deleted files and shared files and these are empty.
Any suggestions?
- No data in account but says im out of storage in a 2gig storage area. Where is the data?
