We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
Replies have been turned off for this discussion
- Rich
Super User II
belorecu wrote:
My dropbox account says I have 78Gb used and it´s not true ...
Check your Backups page.
that was it ! thank you very much!!
I still don´t know how to delete that backup, I click the three dots and then delete, but it doesn´t dessapear, it says it can take a while..
I´ll keep trying but thank you very much for your precise help!
I have deleted that "Backup PC" and in the dropbox backup page doesn´t appear anymore, but my space is still 78Gb used, my desktop app is desinstalled. I don´t know where are those backup files to delete them.
Hi all, I have a dropbox account with over 19 GB of space. Yesterday, it reported that it was over its quota so I removed all of the folders. Yet, it still says it is over its quota, even with nothing in the dropbox. I checked the backup and there is nothing there either. I have been searching for phantom files/folders but cannot find them. Any help would be appreciated!
- Megan
Dropbox Community Moderator
Hi dhkaplanoh, thanks for posting here today!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
Yes, please do. Should I post my email here or somewhere else?
Here's what it shows. Yet there are almost no files.
Yes, please, thank you very much.
The summary is:
I was struggling with my account that was suddenly 79Gb used out of my 3,75 Gb. I backed up my data outside dropbox and deleted everything, but my problem still was there. I also desinstalled the desktop dropbox app.
In the forum helped me an told me it could be that I have activated the dropbox PC backup, and exactly, that was it (I suppose I accidentaly activated it).
So I tried to delete that backup from dropbox web, also installed again the desktop app to do it, and finally it says there isn´t any PC backup anymore, but my 78 Gb and my sync problem is still there and I don´t know what to do.
I want to delete that backup to have space to restore my dropbox data backup againa and keep using it.
Thank you very much, any help is apreciated.
Ana Belén
[Removed as per Community Guidelines]
