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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- Nancy
Dropbox Community Moderator
Thanks,
I spent a lot of time fishing around for the backups page and couldn't find it. Thanks for posting the link!!!
Thanks!
I m in the same situation, nobody in this company contacted me ! incredible.
Hi @Megan, I also tried using this link and I did find a folder to delete - however I can't see a delete button? When I look up how to delete folders from dropbox it says to do it on my computer via file explorer, but I don't know how to access this area via my computer. Do you (or anyone) know I can delete this?
Screenshot below of what I see:
- Nancy
Mika2, if you’ve checked all the previous suggestions, we can open a ticket for you too, and look into this.
Please let me know if you have direct access to the email address that’s linked to your forum profile here and we can get things started.
ElectricWhelk, it looks like computer backup was enabled at some point on your Dropbox account. Have you already followed these steps to disable it and return your files back to their original location on your device?
Hi, I have now had an issue for the past month or so - I have a 2GB account. Somehow, it's gone way over. There are two Zip files on there taking up a total of 1.01GB. There is a reported 18GB of used space, but cannot see where. There are no shared files with the account. I've deleted the files from Windows, and they are not on the Web version. I have even deleted them from the 'deleted files' section. Can anyone advise?
- Megan
Hi refluentsquid, thanks for bringing this to our attention.
Keep in mind that deleted files don't take up space on your account, so removing them wouldn't have made any difference to the quota.
Is it possible you have a backup enabled and visible on this page on your account?
Let me know more, and we'll take it from there!
yes no problem
That's worked - an external device got backed up without me knowing! Thank you!
