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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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Thanks, Megan. Let check those two items out.
SubbaV
Megan,
The backup page indicates PC backup of 2GB and the plan page says 2GB basic plan.
So I assume PC backup is consuming my space ? How do I eliminate the backup and I hope that is just a copy of what I have on my laptop.
SubbaV
Ok, I m waiting the solution
Megan or Mika2,
Any updates on how I can free up my space ? I think backup has consumed the 2GB. I could remove the backup, but want to be sure I won't lose any personal data first.
SubbaV
Hannah,
Thanks. Could you give me a pointer on how to disable backup ?
For the data which has already been copied to Dropbox backup, I would assume it is still on my laptop, is that correct ?
i.e. it is only a copy of my original data.
SubbaV
I have a basic free to gigabyte plan which is sufficient for my needs.
Recently, I am getting out of space messages. The message says I'm using 70 GB. Dropbox has stopped synching.
I have not changed any of my settings recently.
I have reviewed my account and cannot find the 70 GB anywhere. I have also permanently deleted files in the trash
I would appreciate any ideas regarding this problem.
- Rich
Super User II
exxtra10 wrote:
Recently, I am getting out of space messages. The message says I'm using 70 GB.
Have you checked your Backups page?
Yes, I looked there.
