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dnipro83's avatar
dnipro83
New member | Level 1
9 months ago
Solved

Referral bonus marked as ineligible for my son on new laptop

Hi, I've recently bought brand new laptop and registered in addition to my MS account also my son account and invited him to install Dropbox using email. On completing all necessary steps I've got st...
Referrals
Storage space
  • Walter's avatar
    Walter
    9 months ago

    No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi dnipro83 - sorry to hear you're having issues with this.

Did you try to use the same device to install the Dropbox desktop app by any chance? If so, that would explain why your referral is ineligible.

That said, if you'd like us to have a further look into this, please let me know and I'll reach out via email to investigate with account specific information.

Thanks! 

About Storage Space

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