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dnipro83's avatar
dnipro83
New member | Level 1
9 months ago
Solved

Referral bonus marked as ineligible for my son on new laptop

Hi, I've recently bought brand new laptop and registered in addition to my MS account also my son account and invited him to install Dropbox using email. On completing all necessary steps I've got st...
Referrals
Storage space
  • Walter's avatar
    Walter
    9 months ago

    No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

dnipro83's avatar
dnipro83
New member | Level 1
9 months ago

Hi Walter , I was thinking that issue might be with kids account so tried with other email but that was marked as ineligible too in my referral list.  I'm not sure how behaves Microsoft on initial installation when you give it your existent MS account for setup (was it able to fetch my existent installations on other devices?) What is 100% is that nobody have done installation of Dropbox on that brand-new laptop before by refferal and have received received bonus space credits.  Might it be just multi-account issue? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

    • dnipro83's avatar
      dnipro83
      New member | Level 1
      9 months ago

      Thanks Walter for resolving issue!

    • Chair Bear's avatar
      Chair Bear
      New member | Level 1
      9 months ago

      Hi Walter - could you help me look into the same issue? thank you!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hi Chair Bear, thanks for posting here!

        I just sent you an email, and we'll have a closer look into this together.

        See you there! 😇

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