Referral sent to a friend marks as inelegible

Hey beachboyduck - thanks for bringing this to our attention.

I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

Cheers!

Dropbox Plan (Basic.)
Device Dell Latitude

Ref ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here.

Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed)
He has accepted by email link, downloaded the app to his laptop, and also added a file to the app.
My bonus has not been added, it states ineligible. He did say he initially tried the email link on a MS Edge browser that needed to be upgraded. Maybe this interfered with the accept and sign in process?
Please would you review and add my bonus.

Hi daniclroses, as the referrals are already marked as  ineligible, then it wouldn't be possible to re-use them if they install the Dropbox desktop application on their home networks.

In general, we would recommend that users activate referrals from a different network as the sender, in order to prevent this from occurring. 

Good morning Megan and thanks for your quick answer.

Yes, some of them might be using the same network but I don't understand why this could be an issue. They're using their own computers and at the moment they installed dropbox they were using the same network as me... 

They have to unistall dropbox and install it again when they arrive home?

Thanks

Hi there, daniclroses, welcome to our Community!

One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case?

You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?

This will help me to assist further!

Good morning,

I'd like to know why all my referrals ara ineligible

Thanks in advance

Happy Monday joolsadams!

Sure thing. Our previous email was automatically closed by the system so I just sent you a new one. 

I'll see you there. Thanks! 

Hi Megan - I don't know if you could look in to my other son's referral? As far as we can tell he did all the right things, but it's also marked as inelligible. He swears he's never had Dropbox on his Mac until today, so I don't know what it is. His laptop wasn't second-hard. Kind regards, Jools 

Hey ImranAhmed - thanks for bringing this to our attention.

I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there.

Thanks!

Hi, there. This is Imran again.

Throughout this year, I have successfully referred several friends to Dropbox. However, for some reason, when they complete the entire sign-up process and download the application, their status often shows as "ineligible" in my referral dashboard.

I am very grateful to the Dropbox support team, as they have resolved this problem for me in the past. Unfortunately, I am encountering the same issue again and would appreciate your assistance in investigating and correcting the tracking for my recent referrals.

Thank you for your attention to this matter.