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Forum Discussion
EKING99
10 days agoNew member | Level 2
Referral shows as “Ineligible” – all team members from the same company
Hi Team,
I’m writing to ask for help regarding the Dropbox referral program.
I invited several of my company colleagues using my referral links, and each of them successfully:
Registered a new Dropbox account via my link;
Verified their email addresses;
Installed and logged into the Dropbox desktop application.
However, my referral page shows these invitations as Ineligible.
We all work in the same company and use the same office Wi-Fi network, but each person has their own device and unique email address.
Could you please check if our same-network environment might have caused the system to flag the referrals incorrectly?
Cheers
Brandon
1 Reply
- Megan10 days ago
Dropbox Community Moderator
Hey EKING99, I'd be happy to look into this for you!
It sounds like the fact that you're all sharing the same network might have caused this issue. However, in order to investigate further I went ahead and reached out via email.
Reply back to me, and we'll take it from there.
Thanks a bunch!
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