Forum Discussion

SheilaC's avatar
SheilaC
New member | Level 1
10 months ago

Referral shows as ineligible. What can I do?

A coworker sent me a referral. I have a brand new laptop and a new dropbox account. I followed the link in my email and signed up but the referrals page says ineligible. I searched and it suggested I...
Quota
Referrals
Storage space
SheilaC's avatar
SheilaC
New member | Level 1
10 months ago

When I was creating the account it asked if I would use it for personal or biz use, I chose biz not realizing that it would sign me up for a business trial. Could that be the issue? Following the link in the referral email now just sends me to https://www.dropbox.com/space-upgrade

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there, SheilaC, thanks for bringing this to our attention.

Can we send you an email, so we can investigate this internally?

Thanks.

  • SheilaC's avatar
    SheilaC
    New member | Level 1
    10 months ago

    Yes please, I meant to post on another thread about the hp promotion. I would love help with both.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey SheilaC, no worries I got it.

      I just sent you an email. Reply back to me, and we'll have a look at both of the issues you mentioned here.

      Thanks! 😇

      • SheilaC's avatar
        SheilaC
        New member | Level 1
        10 months ago

        Responded to your email and waiting for next steps.

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