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JamminJamjar's avatar
JamminJamjar
New member | Level 2
2 months ago

Referrals keep getting marked as ineligible

Over the last few days, I have invited four people to use dropbox via the referral link, hoping to benefit from the referral bonus. Two of these invites were genuine: to other people who have seen me...
Dropbox Basic
Quota
Referrals
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi JamminJamjar, let's investigate further! 

If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. 

Is this a possibility for the users when they activate that specific referral? You can also check this section of the relevant Help Center article for more info.

This will help me to assist further!

JamminJamjar's avatar
JamminJamjar
New member | Level 2
2 months ago

Hi Megan, 

Thanks for getting back to me. One was at work on our office network, the other was at my house on my personal network. In each case, they used their own computer but yes, we would have been on the same network since I was with each person when they signed up. 

Thanks for the article. I have read it and don't see any reason listed there why they would be listed as ineligible.

Thanks again!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey JamminJamjar!

    I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this. 

    Reply back to me, and we'll take it from there. Thanks! 

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