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syncm's avatar
syncm
New member | Level 2
4 months ago

Sent a Dropbox referral to a work colleague but it shows as "ineligible" - was using the same LAN

Hi. I sent a dropbox referral to a work colleague but it shows as "ineligible" even though they installed Dropbox desktop app for the first time. I can see this is a common problem if using the same LAN - but I gather DropBox support can correct this? 

Dropbox Plan - Basic
Device - phone and laptop 
Operating System/Browser (if using the web) (Windows 10 / 11)

Dropbox Basic
Referrals
Storage space

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey there, syncm​, I'd be happy to help! 

    I'm going to need some account-specific info. This is why I sent you an email, in order for us to investigate further.

    Reply back to me, and we'll take it from there.

    Thanks a bunch!

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