Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kenny lin's avatar
Kenny lin
New member | Level 2
4 years ago
Solved

"unsupported path provided" and "Something went wrong on our end" error on the website

I can not open my dropbox folder, and system told me this is [unsupported path provided] 。Does anyone know how to solve it? many thanks.
Error Messages
Web
  • Emma's avatar
    Emma
    4 years ago

    Hi everyone, our engineers have let us know that this issue should be resolved now. 

    Thank you for reporting this and please let us know if you're still experiencing this error.

Emma's avatar
Emma
Icon for Community Manager rankCommunity Manager
4 years ago

Hi everyone, our engineers have let us know that this issue should be resolved now. 

Thank you for reporting this and please let us know if you're still experiencing this error.

Rickspics2's avatar
Rickspics2
New member | Level 2
4 years ago

Thanks! It is working again.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!