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libbyw214's avatar
libbyw214
New member | Level 2
2 years ago

Upgraded plan to Plus, but storage still only says 2GB

I just bought and upgraded my basic plan to the Plus plan, but my storage says I still only have 2GB. I also still do not have access to the help features even though I upgraded, so I cannot access t...
Dropbox Plus
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi libbyw214, thanks for bringing this to our attention

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

About Storage Space

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