Forum Discussion

syun leon's avatar
syun leon
New member | Level 1
10 months ago

Why referral status always ineligible?

Hi !   I referred Dropbox to my friend. Would this be eligible? He has never used Dropbox, nor has he installed it on his computer. Moreover, it is a new computer, and two people have already encou...
Referrals
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there syun leon - sorry to hear you're having issues with this. 

Was Dropbox installed on the computer before or this would be the first time?  

Let us know and we'll take it from there. 

  • syun leon's avatar
    syun leon
    New member | Level 1
    10 months ago

    My three friends is the first time install on their own computers, they never used Dropbox before.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      I see, thanks for the clarification syun leon 

      Would it be OK with you if we sent you an email to have a  further look internally? 

      • syun leon's avatar
        syun leon
        New member | Level 1
        10 months ago

        Yes! I already reply the email, please check 

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