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"Your Dropbox is full" but what is taking up my storage space?
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upgrade. I cannot sync additional files.
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
51 Replies
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- Rich
Super User II
Is there going to be any response to this from Dropbox?
Have you contacted them yet? This is primarily a user-supported forum. While a Dropboxer does reply on occasion, most of the help received here comes from others users that volunteer their time. To get a response from Dropbox you need to open a ticket.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Apologies, I was under the impression that Dropbox used the forum to resolve customer problems. I'll open a support ticket.
Rich they don't respond. I've been waiting a year.
how do I stop the constant dropbox notifications popping up?!!
- Mark
You can try and change notifications within the Preferences menu of the Dropbox app, but, I'm not sure you can stop full notifications.
Everytime I start Windows (and by extension Dropbox) I get a message that my dropbox is full. My dropbox is not full and the app itself says I'm using just under 6% of my available 2 GB. This message appears even after permanently deleting deleted files. In addition my other PC with the app does not recieve the message. A reinstall of Dropbox did not fix the issue. Is there a fix other than deleting dropbox?
- MarkAre you sure it isnt saying you are running out of hard drive space?
Note as well that deleted items do not use quota, so, permanently deleting files will have no effect. - I have close to 40 GB left on my hard drive, so that's not the issue.
- Mark
Try logging a ticket with support as it could be a bug:
https://www.dropbox.com/support to log
http://dropbox.zendesk.com to track
Replies, however, do take time. Thank you :slight_smile:
