Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
3 years ago
Solved

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript error "Uncaught Exception:  Error: \\?\C:\Program Files\WindowsApps\dropboxcapture_90.0.5.0_x64_wkt425jdc3sga\app\resource...\apex.node is not a valid Win32 application." etc. immediately appears every time.  I haven't been able to fix this despite rebooting, Capture - Repair and Reset, and multiple re-downloads, removals, and re-installs of Capture. 

desktop
windows
  • Mike DBX's avatar
    Mike DBX
    3 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

14 Replies

Replies have been turned off for this discussion
Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there timecapsuleid, sorry to hear you're having issues with this.

     

    Could you maybe update your computer's OS version and try again?

     

    Let us know if you're still getting the same error. 

  • Bram S.1's avatar
    Bram S.1
    Explorer | Level 4
    3 years ago

    Hello.  One of our computers is having the same issue. It's been updated to the latest version of Windows 10 with all the recent security updates.  I have rebooted many times, I have uninstalled, rebooted, reinstalled.. i have used the installer from dropbox.com/capture and also the Windows Store. Same result.. installs. but at launch, the same Javascript error.

     

    Please advise.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Bram S.1! Just to clarify, did this issue occur right after updating your computer to the latest Windows 10 version? 

  • Mike DBX's avatar
    Mike DBX
    Icon for Dropbox Engineer rankDropbox Engineer
    3 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!