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Forum Discussion

Dario1250's avatar
Dario1250
Helpful | Level 5
3 years ago

After latest Dropbox update, documents on Mac are set to open with Dropbox by default

MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app.   The Dropbox app notified me of the new update — I instal...
desktop
Dropbox Plus
Mac
Preview
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thank you for flagging this with us.

 

I just wanted to mention that our engineers are aware of the problem and are working on a solution.


Sorry for any inconvenience this is causing and we'll make sure to update you shortly on this issue.

Ian J.10's avatar
Ian J.10
Helpful | Level 6
3 years ago

Walter Any news? Its been a week and Dropbox is now unusable for me?

  • bluemigrant's avatar
    bluemigrant
    Helpful | Level 5
    3 years ago

    Seems like no progress until now. Another thread gives a solution to resolve the "Open with" problem, however, many files still have the "from an unindentified developer..."  problem.

    • Ian J.10's avatar
      Ian J.10
      Helpful | Level 6
      3 years ago

      Walter hannahb Dropboxers - is there any news on this issue? I am a paying customer, and use Dropbox for business, and it is still utterly unusable on my MacBook. It is significantly affecting my ability to do my job. This issue was raised 3 weeks ago, and my Dropbox has updated version since then, but I still have the issue.

       

      Please update here as a matter of urgency. I will start to ask for a refund soon as the product does not work as advertised.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Ian J.10, sorry to see you're having this issue.

         

        Do you have the most recent version of the Dropbox application installed on your computer?

         

        If not, make sure to update the app, to see if that helps.

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